Pakistan Telecommunication Authority (PTA), in collaboration with Telecom Service Providers, has launched “Online Complaints Management System” to resolve the grievances of the cellular phone customers immediately.Federal Minister for Information Technology, Sardar Aseff Ahmed Ali, inaugurated the "Online Complaints Management System" at PTA headquarters Yesterday (jan 28, 2011).
The new CMS system developed by (PTA) would enable telecom consumers to lodge their complaints regarding telecom services online and to have prompt response on them. This system is integrated with operators and the telecom Authority. Chairman PTA Dr. Mohammad Yaseen, Member Finance, Syed Nasrul Karim Ghaznavi, and Member Technical, Dr. Khawar Siddique Khokhar, were also present during the ceremony.
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